Client rights and notices

Minnesota requires providers to publish these notices. Available in other languages and formats on request.

What you're entitled to

To be treated with courtesy and respect.
To be free from abuse, neglect, exploitation, and retaliation.
To help write your own treatment plan.
To refuse services, and to be told what that means.
To know the qualifications of the staff who serve you.
To request a different staff member.
To privacy and confidentiality of your records.
To see, copy, and request corrections to your record.
To raise a grievance and get a written response.
To be told in writing before services end.
To have a health care directive honored.
To contact the Ombudsman at any time.

How to raise a concern

Raising a concern will never affect your services.

Tell any staff member, or send us a message.
We confirm receipt and tell you who is reviewing it.
We investigate and respond in writing.
If you disagree with the outcome, you may contact the agencies listed here.

Who else you can call

Ombudsman for Mental Health and Developmental Disabilities

651-757-1800 or 800-657-3506

Minnesota Adult Abuse Reporting Center

844-880-1574 — to report maltreatment of a vulnerable adult

HHS Office for Civil Rights

For privacy or discrimination complaints

Your health information

This is a summary. Our Notice of Privacy Practices sets it out in full.

We use your information to provide, coordinate, and bill for care.
We share it only with your written consent, except where the law requires it.
You may see and copy your record and ask us to correct it.
You may revoke a release of information at any time, in writing.

When we must report

Our staff are mandated reporters. We must report suspected maltreatment of a vulnerable adult or a child, and we act when someone is at immediate risk of serious harm.

Documents we provide

Provided at intake, and available again at any time at no charge.

Client Rights
Grievance Policy and Procedure
Notice of Privacy Practices
Access to Health Records
Reporting Maltreatment of Vulnerable Adults
Reporting Maltreatment of Minors

Request any of these from any staff member, or send us a message.

Everyone is welcome here

Restorative Care Services does not discriminate on the basis of race, color, national origin, disability, age, sex, gender identity, sexual orientation, marital status, religion, public assistance status, or criminal history. Free language assistance and disability accommodations are available on request.